Policy Agreement
Our Guarantee to You
We understand that lash retention can be influenced by various factors, not solely within the client's control. Therefore, we offer a 24-hour guarantee. If you experience excessive shedding of lash extensions (without a natural lash attached) within the first 24 hours after your appointment, please contact us immediately.
Refund Policy
At San Antonio Lash Extensions, we uphold a strict no refund policy for both products and services rendered. Once purchased or provided, all products and services are non-refundable.
Exchange Policy: Products may be exchanged within 7 days of purchase with proof of receipt and in their original condition.
Exceptions: In rare cases of manufacturer defects, exchanges for products will be considered within the specified exchange period. Service-related issues will be addressed through our customer service process to ensure satisfaction.
Late Arrival Policy
Clients are granted a 10-minute grace period from the scheduled appointment time. If you anticipate being late, please call or text us to notify us of your expected arrival time.
If you arrive more than 10 minutes late without notifying us, your appointment may be cancelled, and our cancellation policy will apply.
Should you arrive more than 10 minutes late and your lash technician can still accommodate your service, there will be an additional fee of $25.00 that will be added to the total cost of your service as a Late Fee.
Cancellation Policy
Upon booking your lash extension appointment with San Antonio Lash Extensions, a non-refundable deposit of $50.00 is required. This deposit secures your appointment slot and will be applied towards the total cost of your service. The remaining balance is due at the time of your appointment.
If you cancel your appointment with at least 48 hours notice prior to your scheduled appointment time, your $50.00 deposit will be retained as a credit for your rescheduled appointment.
Cancellations made less than 48 hours before the scheduled appointment time will result in forfeiture of the $50.00 deposit and an additional fee of $25.00 will be charged to the payment method on file.
Cancellations must be made by phone call, text message, or through the Vagaro platform. Clients CANNOT cancel vial social media messaging applications.
No-Show Policy
At San Antonio Lash Extensions, we strive to provide excellent service and respect for our clients' time. A no-show appointment is when a client fails to arrive for their scheduled appointment without prior notice.
If you do not show up for your scheduled appointment, you will be charged 50% of the service fee for the missed appointment.
Consequences for Multiple No-Shows:
If you no-show for a second appointment, you will be prohibited from booking future appointments with San Antonio Lash Extensions.
Rescheduling After a No-Show:
To reschedule after a no-show, you are required to pay 50% of your total service upfront when booking the new appointment.
Acknowledgment:
By booking an appointment with San Antonio Lash Extensions, you acknowledge and agree to adhere to our no-show policy. This policy ensures fair treatment for all clients and allows us to manage our appointment schedule effectively.
Rescheduling Policy
Upon booking your lash extension appointment with San Antonio Lash Extensions, a non-refundable deposit of $50.00 is required. This deposit secures your appointment slot and will be applied towards the total cost of your service. The remaining balance is due at the time of your appointment.
Liability
I understand that the application of lash extensions involves the use of adhesive and may pose risks including, but not limited to, allergic reactions, eye irritation, and discomfort. I acknowledge that it is my responsibility to disclose any medical conditions or concerns prior to the application process. I release San Antonio Lash Extensions LLC and its technicians from any liability associated with reactions or complications that may arise during or after the application of lash extensions. I agree to follow all aftercare instructions provided by San Antonio Lash Extensions LLC to ensure the longevity and safety of my lash extensions.